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Why Soft Skills Matter
According to Peggy Klaus, leadership and communication expert and author of “Brag”, “75% of long-term job success depends on people skills, while only 25% on technical knowledge.” Indeed, in defining job skills for any position, HR and hiring managers usually break them down into two major categories: technical or hard skills and soft skills. Jobs focus on the technical, but it’s the soft skills that lead to promotions, raises and success.
The term “soft skills” itself has a bit of a misleading history. The term originated in the U.S. Military in the 1960s. Coined by the U.S. Army in the late 1960s, it was used to contrast with “hard skills,” which involved the use of machinery and technical expertise. “Soft skills” were essentially referred to as any skill that didn’t directly involve operating equipment.
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