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White Glove Customer Service is the Great Equalizer, Part 1

Word Count: 1,448Estimated Read Time: 6 Min. Millennials and Zellennials are all in search of the next billion-dollar idea.  Entrepreneurs want to build the next ‘better mousetrap.’  With the rise of AI, the search is on for the next “Big … Continue reading

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A Big Hairy Audacious Goal and the Bannister Effect

It’s the start of 2024. Resolutions have been made. Goals have been set. Plans are laid out. And determined companies have set out to tackle a big hairy audacious goal. Also known as a BHAG, a big hairy audacious goal is a term referring to a clear and compelling target that an organization tries to reach. (The term was coined in Jim Collins and Jerry Poras’ book Built to Last: Successful Habits of Visionary Companies.) Like many resolutions and best laid plans, ‘Big Goals’ are ambitious and perhaps even thought to be unrealistic or even unachievable. However, as the Bannister Effect demonstrates, often the biggest limiting factor in achieving a goal is thinking that it can’t be done. So what is the Bannister Effect and what does it teach us about setting and achieving goals? Continue reading

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From Ideas to Impact: Boosting Your Execution in 2024

Everyone wants to be successful, but success is typically predicated on execution. A plan is useless without follow through. Ideas are cheap but execution is expensive. Talk is plentiful but action is scarce. But there are many tactics that can help boost execution. There are certain approaches that are particularly helpful in boosting execution ten-fold.

Here’s how. Continue reading

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Avoiding the Most Common Marketing Delusions, Part 3

In the high-flying world of business — where ambitions skyrocket and dreams take flight — there lurks a hidden danger that causes even the most accomplished marketing gurus and business trailblazers to falter: marketing delusions. These insidious misconceptions about the nature and effectiveness of marketing strategies can act like fog in the cockpit, steering even the most seasoned leaders astray. These delusions promise quick fixes, easy wins, and meteoric rises, but instead cause believers to crash land in a harsh landscape of wasted resources, ineffective campaigns, and missed opportunities. Don’t let these very common marketing delusions trip you up in 2024.

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Avoiding the Most Common Marketing Delusions, Part 2

Word Count: 1,526Estimated Read Time: 6 Min. In the competitive landscape of business, marketing holds the key to success and survival. However, amidst the dizzying array of strategies and tactics, it’s easy for business owners to fall prey to marketing … Continue reading

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Avoiding the Most Common Marketing Delusions, Part 1

Word Count: 1,395Estimated Read Time: 5 ½ Min. In the competitive world of business, marketing plays a crucial role in driving brand awareness, generating leads, and ultimately, achieving success. However, many business owners and leaders fall prey to “marketing delusions”.  … Continue reading

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Why Negative Capability is the Backbone of Achievement, Part 2

Word Count: 1,311Estimated Read Time: 5 ½ Min. People like cast-iron certainty and steadfastness.  We expect decisive action by our leaders in government, work, medical care and place of worship.  But this culture of performative certainty is especially prevalent in … Continue reading

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Why Negative Capability is the Backbone of Achievement, Part 1

Word Count: 1,342Estimated Read Time: 5 ½ Min. In his blog, Morgan Housel — a partner at the venture capital firm, The Collaborative Fund, and author of “The Psychology of Money” and “Same as Ever:  A Guide to What Never … Continue reading

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Practical Applications of AI for your Business, Part 4

Word Count: 1,476Estimated Read Time: 6 Min. Artificial Intelligence and Deep Learning AI is on the cusp of changing the world.  While it will one day revolutionize how we work in every way, today it is already transforming how proactive … Continue reading

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Practical Applications of AI for your Business, Part 3

Word Count: 1,432Estimated Read Time: 6 Min. Artificial Intelligence and Robotics Ask any business owner or manager and they will likely agree that the hardest part of running a business is managing people.  After all, employees must be recruited, hired, … Continue reading

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