Imagine this scenario.  Bob, a good employee, messed up a transaction/job/task/project.  It was an honest mistake.  Those happen to people in every job title, at every level and in every industry.  From chefs to cashiers and from deliverymen to doctors, people make mistakes.  It is why they put erasers on pencils.  But, this particular mistake affected customers and coworkers, and created a safety hazard.  (When doctors and pharmacists make mistakes, those can even put people’s lives at risk.)  Mistakes happen but those mistakes can also have serious repercussions.  Now what? Continue reading →

At the very least, every entrepreneur wants his company’s products and services to be known and remembered.  But, there is so much noise in the market place — promotional clatter, advertising din, sales racket and marketing roar — that it may seem pert near impossible to be heard.  How can anyone hear anything with such constant commotion begging for each person’s attention?  It definitely makes it hard for consumers to remember specific messages. In an ocean of noise, it can be a challenge to retain a new concept or idea for more than a moment.   Very little sticks.  Consumers have learned to shut it out.  There is just too much information competing for their attention.  Ironically, the noise causes businesses to raise their volume and increase the frequency of their blare hoping to be noticed.  It becomes a vicious cycle that feeds on its own ineffectiveness. Continue reading →

Laughing feels good.  From a sly snicker to a hearty chuckle, laughing can be refreshing.  A good ole’ from-the-gut guffaw can wash away worries.  A head-turning belly laugh can clear away mental cobwebs.  And a tear-emitting, sidesplitting, torso-shaking laugh can flood the body with a tidal wave of endorphins.  Laughter is good for the mind, body and soul.   In fact, Lord Byron said, “Always laugh when you can.  It is cheap medicine.” Continue reading →

Some of the most prolific workaholics in the U.S. – people famous for it like Jeff Bezos, Mark Cuban, Elon Musk, and Oprah Winfrey — work an average of 12-14 hours a day which comes to a max of about 3,750 hours a year (12 hours a day, six days a week, every single week of the year).  According to an article in Professional Athletes Foundation this year, “Musk infamously blocks his day in five-minute increments, which also includes inhaling lunch. His 85- to 100-hour work weeks are split between Mondays and Fridays at SpaceX in Los Angeles and Tuesdays, Wednesdays and Thursdays at Tesla in the Bay Area. It’s unclear when he makes time for his other projects, including The Boring Company and OpenAI.  Musk doesn’t take phone calls, instead only responding to email.”[1] Continue reading →

Organizations everywhere – from the smallest mom-n-pop shops to the largest, multi-national corporations and government entities– want efficient, effective and accomplished workers.  They want every employee to excel at what they do.  In a dog-eat-dog marketplace, employees who bring their A-Game every day and produce the highest-caliber work separate and elevate companies that are thriving and transforming the world from those who are just barely getting by or keeping up.   So, organizations are always highly focused on how to get excellent work from every employee every day.  At most companies, big or small, the approach has been to hire, reward and promote employees who perform best. Continue reading →

According to Publishers Weekly, 15,473 business books were published in the U.S. in 2013 and 16,604 were published in 2014.[1] At that pace, there have been over 300,000 business books published in the last two decades in just the U.S. alone.  More than half of them were focused on human resources and productivity issues…  recruiting, hiring, training, and managing people in order to generate an excellent work product.  There is a profound desire to know the best way to help employees do their best work possible.   And, there has been a lot of scientific research in this area.   That’s because organizations everywhere – whether for profit, not-for-profit or even charitable – want to have the most efficient, effective and accomplished workforce.  They need employees to produce first-rate work just to stay competitive.  This is true regardless of industry or sector.  From athletes playing a professional sport to the surgeons operating on patients to programmers writing complex algorithms, we want people to do excellent work. Continue reading →

How the Halo Effect Impacts Business and Brands

The “Halo Effect,” a cognitive bias in which one person’s overall impression is influenced by assumptions based on unrelated, concrete information.   If a person likes one aspect of something, he tends to be predisposed to think positively about other aspects of it, even if they’re totally unrelated.   For example, Amazon offers a convenient way to order products online.  Therefore, Amazon is awesome and features the lowest prices.  It is the tendency to judge something (a person, place or thing) through the filter of a single, narrow perception.  And then, perception becomes reality. Continue reading →

How the Halo Effect Impacts Business and Brands

What is the Halo Effect?  Simply put, the Halo Effect is a mental bias people demonstrate that takes one trait of a person and generalizes it to the rest of the person’s characteristics.  First defined by U.S. psychologist Edward Thorndike nearly a century ago (1920), it describes a tendency that people have to reach specific conclusions about a person on the basis of a general impression or unrelated information.  For example, if a person is pleasing (cheerful and good natured), then it is assumed the person’s other attributes — about which is known little or nothing — are also favorable.  A nice person might be assumed to be hard working, loyal and trustworthy.  Politicians capitalize on this predisposition by appearing warm, friendly and likeable in public even though they might say little or nothing about their position on the issues. Continue reading →

To Train or Not to Train, That is the Question

Is staff training necessary?  The short answer is yes.  Training is necessary, in part, because every company does things a little differently.  It is not enough for a new employee to have the skills for a job.  They must also know how to apply those skills to a particular job at a particular company.  A business might hire a person with a degree in accounting, but that person would still need to learn not only how to apply those accounting skills to that position (such as accounting for an eCommerce company vs. accounting for a university), but also how that particular company wants things to be done using their systems and processes.  For most new hires, that type of onboarding training is necessary.  If it is done poorly, employees fumble and stumble making the learning curve longer and more painful.  It can even contribute to turnover in cases where new hires never quite find their footing. Continue reading →

Part 2 – Talking the Talk, and then Walking the Walk

There is a lot of talking done at work.  But all talk is not created equal.   Some of it consists of pleasantries and personal chit chat, which is normal among coworkers and helps with bonding and rapport (within limits). Some talk is comprised of actual work conversations that can drag on and be unclear or wholly unproductive.  And then there is the kind of talk that helps communicate the vision, formulate the plans, flesh out details of how, when, where and by whom work will be done, and solve the problems that arise in business. Indeed, some conversations are critical for success.  Some should be limited.  And some should not happen at all.  So how does a manager determine which chats are nothing more than idle gossip and pointless blather, which are work-related but are an unfocused waste of time, and which conversations are highly beneficial to the organization and get everyone working on productive tasks?  It begins by recognizing the kinds of workplace conversations that happen and how to deal with each.

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