Researchers estimate that the average person hears between 20,000 and 30,000 words during the course of a 24-hour period. Multiply that by 365 days in a year and that means on average we hear about 11 Million spoken words a year. Then multiply that by the number of years lived. It becomes clear that the average person will have listen to hundreds of millions of spoken words in their lifetime. Clearly, it would be impossible to remember everything ever heard. Yet, despite the sheer volume of talk, most people can recall distinctly hurtful words spoken to them by someone near or dear years or even decades later. This is true both in personal and professional life. So what we say to others can have a BIG impact at home and work.
Here’s how to be more tactful. Continue reading




