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Sales

What A Company’s Website Says About That Company

Ever visited a company’s website and thought ‘ugh?’ A website says a lot about a company, and it is often the first point of contact between the company and the customer. Business people know that image matters. Some would even go so far as to say that image is everything and that the public’s perception of that image is reality. The image that a company portrays becomes its reality. If a company’s image speaks of success, then that success becomes real. In fact, so many business people think this is true, that they take it a step further and advocate a “fake it ‘til you make it” image philosophy.

Even hardliners who insist that a company’s business model, products/services, management and operations are what primarily drive success will usually concede that a company’s image plays a pivotal role in a company’s ability to grow and thrive in today’s marketplace. And, today, a company’s website is a major part of its public image. A company’s website can either undermine or oversell a company’s success by telling the wrong story. And that can be damaging. What does your company’s website say about your company? Is your website telling the right story? Continue reading

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What Do Search Engines Value In Websites?

What do search engines value in websites or web pages in order to rank them higher? This is the million-dollar question. No doubt that anyone who could definitively and conclusively give a complete and correct answer to this question could become an instant millionaire. But it basically is a trick question because anyone who can answer it, would only be able to answer with regard to how one particular search engine’s algorithms work, not all, and even that is an ever-moving target. The answer valid today would be obsolete tomorrow… or soon thereafter. It is a question over which SEO professionals obsess and marketers distress. And the question to which few will confess that what is believed is as much supposition and speculation as insight and intelligence.

The truth is that except for the computer engineers who work at the major search engines such as Google, Yahoo, Bing, etc., most people don’t entirely know all the variables or and weighting given to the myriad of signals used to determine a website’s rank by any search engine. It’s like the secret recipe for a great stew. There is a clear sense of what the main ingredients are, but not necessarily all of minor ingredients or the exact measurements for each or how they come together. So what are the most important ingredients and why keep them such a secret?

Anyone who is not deeply entrenched in the world of search may wonder why search engines are so secretive about how they do what they do. Why not just tell everyone how pages are ranked? The reason is simple. Search Engines keep their ‘algorythyms’ under wraps to prevent (or at least limit) people cheating, manipulating or skewing search results for their own benefit. Nevertheless, most SEO gurus agree that there are certain basics every website should have in order to rank well. Does your company’s website have them all? Continue reading

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Why SEO Should Matter To Every Business

Are you one of the many who don’t know what SEO stands for… and truth-be-told you don’t really care? Do you think that SEO is the marketing department’s concern? If you are the owner, Chairman, President, VP, CEO, COO, CFO, Controller, or the Director or Manager of a department in any company anywhere today, you should care about SEO. And if you are a salesperson, you should definitely care about SEO.

Let’s start with the basics. S-E-O stands for Search Engine Optimization. SEO is the process of improving the visibility of a website or web page in “natural” or un-paid (also called “organic” or “algorithmic”) search results. In a nutshell, SEO is the strategy of optimizing a myriad of components that search engines (such as Google, Yahoo or Bing) look at to determine a website’s (or page’s) ranking for a particular search term in order to improve the ranking. If you’re one of the many who think only the Marketing Department should be concerned with SEO, think again. SEO is something that should matter to every business leader, manager and salesperson. Continue reading

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To the Point: The Power of Being Concise

In a world where knowledge is power and information rules, there is a growing push to share ever more messages with others. Sales and marketing teams are focused on more ways to ‘get the word out’. Newsletters. Eblasts. Websites. Magazines. Advertisements. Journals. Handbooks. Pocket Guides. Articles. Press Releases. Tips. Search engines compound the problem by rewarding the generation of ever more content. But it doesn’t stop with sales and marketing efforts. Leaders are also intent on communicating their mission and focus to their staff, customers and investors. Fireside chats. Letters from the President. State of the Company Addresses. Strategy Sessions. Annual Reports. There is just so much to say. Talk… talk… talk. Words abound.

With so much focus on generating real and valuable information, showcasing expertise and sharing vision, businesses have adopted a ‘more is more’ approach to communication. More touch points. More words. Why use two words when you can write twenty? Why express in two minutes what can be said in said in a video in ten? Why send one communication when you can send five? Why publish a short blog post when the same information can be explained in a more detailed article? Indeed, what is noticeably absent in all that chatter is brevity. Lost is the art of being succinct. Yet, there is power in being concise. When it comes to business communication, sometimes less is more. So when is it best to be brief and why? And is it possible to be economical with words without being terse? Continue reading

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Spring Cleaning Your Marketing – part 2

In every company, there comes a time when you need to ‘clean house.’ Sometimes that house-cleaning is done in personnel to dispose of unproductive or disruptive employees. Sometimes that house-cleaning is done to the physical office to reorganize, make better use of space and eliminate clutter. And sometimes that house-cleaning is done to a particular department’s work to maximize efficiency, increase creativity and catch mistakes. For marketing, that type of ‘cleaning’ is essential to ensure that the company’s strategy, messaging and branding are tightly aligned and working in tandem.

Last week, we reviewed three areas of marketing — collateral, promotional items and trade show materials — that often can benefit from a little Spring cleaning. This week, we will look at three more areas of marketing that often could use a little sprucing up and dusting off: websites, PR and advertising. While these areas of marketing primarily don’t exist in the physical world – as there is no marketing closet that houses your websites and most PR and advertising efforts today begin and end in the digital world – they can still benefit from a little virtual cleaning…. Some proofing, editing, updating and organization. Continue reading

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Spring Cleaning Your Marketing

Part 1: Collateral, Promotional Items, and Trade Show Materials

With record high temperatures sweeping the nation in April, it’s clear that Spring has arrived. It’s time to put away the coats and boots, roll up the sleeves and do a little spring cleaning. After you’ve cleared the cobwebs in the basement or attic and cleaned out the closets and pantry, you should also do a little Spring cleaning at work. A good place to start is tidying up your marketing. Depending on how long it’s been since you did this last, it may take only a day or as much as a week… or for some poor souls who’ve put this off a long time, it may even take a month. However, whatever the investment of time, it is well worth the effort.

Just like when you clean the windows of your home, wiping away the winter grime so you can let the sun pour in, Spring cleaning your marketing will allow you to see your business more clearly. This will then allow you to focus on what is needed and what will generate the biggest return for the investment. Here are six areas that could use a little spring cleaning: collateral materials; premiums; trade show booths; websites; PR and advertising. This week, we’ll look at the first three. Continue reading

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What Makes A Video Go Viral? – Part 2

Last week, we looked at the psychological drivers and emotional triggers that can cause a video to ‘go viral.’ Specifically, we looked at Kony 2012, a video that had been viewed nearly 80 million times, shared 8+ million times and generated 650,000+ comments (at the time of the writing of the article nearly 10 days ago). In addition to being #1 on the video viral chart for the last two weeks, the same video with Spanish subtitles is also ranked #11 on the Video Viral Chart.

What was interesting about the Kony 2012 video was that it wasn’t selling a product or service. The video’s goal was to raise global awareness about Joseph Kony (who has been indicted by the International Court of Justice for crimes against humanity… particularly against children) and lead to his capture. In that regard, the Kony video was a call to action. From a purely marketing perspective, the video’s message was successful in generating strong emotional responses from viewers, educating viewers on a little-known topic, and aligning itself with a cause to which most people could easily identify and support. These are considered some of the key psychological drivers that cause a video to be widely shared.

One may wonder, though, if brand-generated videos (such as a webisode or a commercial) could possibly generate such strong emotional responses as the Kony 2012 video did. The simple answer is yes. Even brand-generated videos can and do ‘go viral.’ But it doesn’t happen automatically. There are factors that spur the viral effect. Read more to understand why some videos go viral. Continue reading

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What Makes A Video Go Viral?- Part 1

Arguably the biggest challenge that businesses face today is for their brand to be ‘known’ — seen and heard – by clients and potential clients despite the onslaught of marketing noise bombarding our eyes and ears from all directions. Newspapers. Magazines. Television. Radio. Social media websites. Emails. Blogs. Even if someone tries to ‘turn off’ the noise and disconnect from telecommunications, it would still be impossible in the industrialized world to completely avoid marketing messaging. Billboards. Bus benches. Street signs. Unsolicited circulars (a/k/a junk mail). Marketing is everywhere. The challenge for any businesses, then, is to cut through the clatter so that potential customers can receive their specific message.

Yet, some messages are being delivered to millions of people with little cost or effort. That is what happens when a video ‘goes viral’. Case in point. One 30-minute video posted on March 5, 2012, just 13 days ago, has been viewed 77,384, 697. That same video has also been shared on Facebook 8,012,263. Since the average FB user has 120 confirmed friend connections, that means that potentially, in time, 961,471,560 people may end up viewing that video. (Note: Studies also show that people will remain watching a video three times longer when it has been shared by a friend, as opposed to finding it online themselves.) Additionally, that video has been posted on 7,472 blogs and has had 643,616 people post comments about it. Indeed, that video is currently the #1 video online, according to the Video Viral Chart. What causes a video to ‘go viral’ (marketing-speak meaning to spread like a virus)? Opinions abound. But new research provides some real insight on what causes a video to ‘go viral.’ Read on to learn more. Continue reading

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Impatience

They say patience is a virtue. Yet, in today’s fast-paced world, impatience may also be a virtue. Impatience has led to many innovations. Once upon a time, the U.S. Postal System was considered one of the most efficient in the world. First class mail could be sent across the country in just 2-3 days. But impatience led people to develop and adopt email as a much faster form of written communication. First class mail, now dubbed snail mail, was relegated to greeting cards and hard copies of official documents. This impatience to work faster has also led to other innovations such as the fax machine, document scanner and software that allow documents to be uploaded FTP sites. The entire industry of overnight package delivery is another child of impatience. And, with each step business takes to do things faster, society’s patience grows shorter and actually encourages even more impatience.

What about when it comes to people? If patience is a virtue, can impatience also be a virtue? Yes. Impatience is not only a force that drives advancement in science and business, but it can even improve certain social situations. The trick is to recognize when a situation would benefit from either impatience or patience, and apply the correct force accordingly. The goal is not to allow human nature to simply select one or the other at will or at random. When and how can impatience be harnessed and when is it best not to be impatient? Continue reading

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Competition: The Best Medicine

Ask most any business owner or manager about their competition and they are likely to spout off a litany of criticism and complaints about ‘those other companies’ and probably particular rant about one rival in particular. Entrepreneurs who take the high road and conduct themselves with dignity may not tell customers what they really think of their competition, but you can bet that privately they can list every shortcoming of their fiercest competitor. In fact, in certain industries – where the fight for market share or even survival is most fierce — C-O-M-P-E-T-I-T-I-O-N is the longest four-letter word in the English language. Just ask anyone who works at Mac about IBM. Lays Potato Chips vs. Doritos. Harvard vs. Yale. Coke vs. Pepsi. They don’t call it “the cola wars” for nothing.

Most organizations think of competition as the unavoidable and most unfortunate evil of doing business. There probably isn’t a business leader alive who hasn’t thought, at least once, ‘If only my product or service was the only game in town.’ The thought is that doing business would be paradise were it not for competition… or a particular competitor. After all, while competition may be great for customers – offering choice and driving down price — it is really nothing but a pain for business owners. Right? Wrong. The truth is that competition is the best thing for any business. Continue reading

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